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  • Allocating over £1bn of grant funding to housing association partners in order to deliver a range of affordable housing – the highest level for 9 years
  • Partnering with Central Government departments to develop surplus land across the country into affordable new homes
  • Discussing the various funding programmes available to support house building and infrastructure and the routes to access
  • Building the homes we need for the future that are well designed and meet needs

  • The challenges of the UK housing market
  • Disrupting housing delivery:  The (re)emerging role of the Local Authority
  • In search of a new housing paradigm:  Then and now
  • Offsite, modular and NetZero homes:  Not just a concept
  • What does the market need: Revolutionising renting

  • Encouraging collaboration between central and local government asset owners to improve public service delivery and to release surplus estate more effectively
  • Providing advice and funding through the One Public Estate programme to support local projects from conception through to delivery
  • Enabling the delivery of new homes on surplus public land

  • Showcasing how cloud technologies can radically impact Citizen Engagement and Experiences through the use of dialogue-based self-service
  • The benefits of self-service tenant portals and voice options to effectively manage simple enquiries whilst maintaining personalisation and empowering agents
  • Combining all channels and databases to ensure your advisors and citizens are supported at any time, from anywhere and over any channel or device they choose
  • Integrating emergency communications to overlay your BAU contact systems, ensuring that mass alerts can be activated and you are prepared for every eventuality

  • Outlining the timetable for the Social Housing Green Paper action plan – aiming to deliver more high-quality housing, encourage better tenant rights and ensure landlords demonstrate that they have acted on concerns
  • Introducing the New Communities Framework: New legislation designed to build stronger, more integrated communities and reduce the stigma of social housing
  • Driving up the accessibility of all homes for disabled people, delivering 300,000 new accessible and adaptable homes every year
  • Announcing the New Homes Ombudsman to hold developers to account and drive up the quality of new homes

  • Evaluating technologies & digital support as a method to get through to tenants and assess what they actually want
  • Exploring the work of an ongoing trial of new approaches to resident engagement in line with a key commitment of the Social Housing Green Paper
  • Bringing together social landlords and their residents to pilot new communication methods which will inform and develop future policy, and considering how these approaches can be applied to other tenures
  • Encouraging residents to take an active role in strategic, procedural or policy changes and ensuring involvement by them on a level which they choose