Agenda

26th April 2022

8:30 am
Registration, Refreshments and Networking
9:10 am
Chair's Opening Remarks
Catherine Ryder
Catherine Ryder
Director of Policy and Research
National Housing Federation
Confirmed
9:15 am
How Policy & Regulation is Shaping the Future of Housing
  • Tackling bad practice, restoring public confidence, and driving cultural and regulatory change in building safety
  • Setting new standards for asset management and stock rationalism which meets the aspirations of residents
  • Rent settlement 2025: The role of living rent in addressing housing affordability
Richard Goodman
Richard Goodman
Director General, Building Safety, Grenfell and Net Zero
Department for Levelling Up, Housing and Communities
Confirmed
9:45 am
Executive Panel | The Big Issue of Affordability, Availability and Quality
  • Reflecting on the past 18 months and the range of governance challenges that will shape the sector over the years ahead
  • Future proofing service delivery and delivering long-lasting and meaningful change in social housing by addressing safety issues
  • Utilising limited resources to modernise services and meet the financial, strategic, and societal challenges impacting residents throughout the country
  • Meeting the decent homes standard and best practice pathways for tackling energy efficiency and decarbonisation
Clare Miller
Clare Miller
Group Chief Executive
Clarion Housing Group
Confirmed
Elspeth Mackenzie
Elspeth Mackenzie
Chief Executive
Thrive Homes
Confirmed
Maxine Holdsworth
Maxine Holdsworth
Corporate Director of Housing
Islington Council
Confirmed
Sarah Thomas
Sarah Thomas
Chief Operating Officer
Peabody
Confirmed
10:30 am
Equity Investment for Social Impact
  • An overview of the housing market and demand.  This will be particularly in social housing and the most vulnerable in society
  • The appetite of large institution investment with social purpose into social housing
  • The experiences of the last decade releasing large amounts of capital and what investors are looking for. The opportunities and challenges within this

 

Civitas

Paul Bridge
Paul Bridge
CEO, Social Housing
Civitas Social Housing PLC
Confirmed
10:50 am
Morning Break, Refreshments and Networking
11:20 am
The Housing Association of the Future
  • Merger and Growth: Can you continue to provide intensive local services in a bigger environment?
  • Customer Service: How should we structure these challenges for the benefit of our customers
  • Understanding the changing landscape and how management challenges are evolving
Ian McDermott
Ian McDermott
Chief Executive
Peabody
Confirmed
11:50 am
Turning Policy into Action: Housing Investment, Infrastructure and Delivery
Jon Loveday
Jon Loveday
Director of Infrastructure, Enterprise and Growth
Infrastructure and Projects Authority
Confirmed
12:10 pm
Creating a Digital and Cultural Transformation During a Pandemic

A look at how culture, processes and customer services at BPHA have been transformed via technological innovation, and how these were impacted and changed by Covid. 

Adrian Moore
Adrian Moore
IT Director
BPHA
Confirmed
Sue Cornish
Sue Cornish
Systems Transformation & Engagement Manager
BPHA
Confirmed
12:30 pm
MRI
Totalmobile
Using Tenancy, Income and Resident Analytics to Facilitate Levelling Up

ROOM: Main Plenary

  • Discover how MRI’s tenancy analytics solutions can help to create sustainable tenancies by helping you to make right interventions at the right time 
  • Find out how MRI’s income analytics solution supports predictive arrears management by identifying those most at risk 

MRI

Lloyd Edwards
Lloyd Edwards
Solutions Architect
MRI Software
Confirmed
5 Areas Where Digital Innovation Is Enabling Extraordinary Service Delivery

ROOM: Specialist

In this session we’ll review some of the major housing services that are being transformed by the use of field service technology and how housing providers, staff and tenants are benefiting as a result. We’ll also take the opportunity to highlight some of the leading providers that we are working with and provide an overview of the steps they are taking towards the delivery of more modern, sustainable, compliant and high-quality service.  

Working with over 200 housing providers, Totalmobile have an in-depth knowledge and a range of experience of how organisations are adopting innovation to transform the delivery of services. We’d like to share just a small number of these stories with you and applaud some of those housing providers who are already on their journey of ensuring a positive future for housing. 

  • How a number of housing services can be transformed through digital innovation? 
  • What technology is available in market that can make a difference to your organisation now? 
  • What are the real-world benefits that are being achieved for providers, staff and tenants?  
  • Who are some of the pioneers who are well on their journey to modernising services? 
  • How you can take the first steps in ensuring a better future for housing in your organisation? 

TotalMobile

David Webb
David Webb
Managing Director
Totalmobile
Confirmed
1:15 pm
Lunch, Exhibition & Networking
2:00 pm
Main Plenary
Premium Suite
Mission Possible Partnerships: Developing a Clear Path to Net Zero
  • Setting out the key risks and opportunities for housing associations, central and local government in the challenge to decarbonise the housing sector
  • Improving design specifications, performances of new homes and launching an ambitious retrofit programme to accelerate ne-zero ambitions by 2045
  • Designing a simplified low-carbon framework and new finance options to support a low-carbon transition
Jim Dyer
Jim Dyer
Construction and Technical Director
Sovereign
Confirmed
Case Study: Putting Customers Front and Centre

Learn how Home Group is strengthening the customers’ voice in all areas of their business, including at board level, on scrutiny panel, complaints procedures, procurement and recruitment.  

Claire Blacka
Claire Blacka
Head of Customer Engagement
Home Group
Confirmed
2:25 pm
Main Plenary
Premium Suite
Case Study: Retrofitting on Scale to Achieve Net Zero
  • Learning lessons from past and present domestic energy efficiency retrofit policy and projects 
  • Understanding the retrofit market and drivers for future growth 
  • Stimulating local supply chains  
  • Aggregating funding and finance
Michael O’Doherty
Michael O’Doherty
Project Director
Local Partnerships
Confirmed
Procuring for Building Safety
  • South East Consortium has developed a guidance piece with Housing Sector Professionals, advisors, academics, and lawyers 
  • Clear and practical advice to on procuring the right building safety outcomes. 
  • The aim of the guidance is to provide procurement professionals with the knowledge and tools they need to ensure that the buildings they procure are safe by enforcing quality through the appointment of reputable, competent organisations. 
  • We must never stop working to ensure that the residents who live in the buildings that we procure for, are safe, and feel safe in their homes. 
Paul Nash MSc FCIOB
Paul Nash MSc FCIOB
Chair
SEC Building Safety Working Group
Confirmed
David Ashby
David Ashby
Head of Operations
South East Consortium
Confirmed
2:50 pm
Social Housing Decarbonisation Fund
  • Overview of the SHDF 
  • The challenge the fund looks to address 
  • The fund’s aims and objectives and funding allocated to date) 
  • Lessons learned so far from the SHDF Demonstrator 
  • Overview of next wave of SHDF funding 
Mia Jeannot
Mia Jeannot
Senior Policy Advisor for the Social Housing Decarbonisation Fund (SHDF)
BEIS
Confirmed
3:15 pm
Afternoon Break, Refreshments and Networking
3:45 pm
Executive Debate | Increasing Financial and Development Capacity?
Helen Evans
Helen Evans
Chief Executive
Network Homes
Confirmed
Matt Forrest
Matt Forrest
Executive Director of Operations
Home Group
Confirmed
Matthew Bailes
Matthew Bailes
Chief Executive
Paradigm Housing Group
Confirmed
4:30 pm
Chairs Closing Remarks
Rachael Williamson
Rachael Williamson
Head of Policy and External Affairs
Chartered Institute of Housing
Confirmed
4:35 pm
End of Conference