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Jenny Osborne

Chief Executive
Tpas (Confirmed)

Jenny Osbourne is Chief Executive at Tpas – the tenant engagement experts - and has been with Tpas since 2002. Her previous role was Head of Corporate Services with specific responsibility for membership and governance matters. She is an English Graduate from Leeds University. Prior to working for Tpas Jenny worked for the Post Office on their branch management programme. Jenny is also Chair of Stockport Housing Group, a board member of the subsidiary Three Sixty and a board member of the National Federation of ALMO’s. Jenny is committed to the tenant empowerment agenda, and is a strong advocate for effective partnership working between tenants, providers, contractors and government.  

  • Evaluating technologies & digital support as a method to get through to tenants and assess what they actually want
  • Exploring the work of an ongoing trial of new approaches to resident engagement in line with a key commitment of the Social Housing Green Paper
  • Bringing together social landlords and their residents to pilot new communication methods which will inform and develop future policy, and considering how these approaches can be applied to other tenures
  • Encouraging residents to take an active role in strategic, procedural or policy changes and ensuring involvement by them on a level which they choose