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Martin Taylor

Deputy CEO
Content Guru (Confirmed)

Martin Taylor is the Co-Founder and Deputy CEO of multi-award-winning omni-channel cloud communications provider, Content Guru, part of the Redwood Technologies Group. As the Head of Public Sector, Martin’s responsibilities include the development of new product concepts for public sector clients, and management of highly successful cloud deployments. Outside of the business, Martin is a member of the Intellectual Property Committee for the CBI, in addition to holding a seat on the Advisory Board of the Department of Management at King’s College London.

  • Showcasing how cloud technologies can radically impact Citizen Engagement and Experiences through the use of dialogue-based self-service
  • The benefits of self-service tenant portals and voice options to effectively manage simple enquiries whilst maintaining personalisation and empowering agents
  • Combining all channels and databases to ensure your advisors and citizens are supported at any time, from anywhere and over any channel or device they choose
  • Integrating emergency communications to overlay your BAU contact systems, ensuring that mass alerts can be activated and you are prepared for every eventuality